Privacy Policy

Effective Date: October 01, 2025

Legal Company Name: 0981308 B.C. Ltd.

DBA: Petitext

This Privacy Policy explains how Petitext ("we", "our", "us"), operated by 0981308 B.C. Ltd., a corporation registered in British Columbia, Canada, collects, uses, and protects personal information provided by users ("you", "your") when using our SMS-to-email and email-to-SMS forwarding service ("the Service"). By using Petitext, you agree to the terms of this Privacy Policy.

Petitext collects only the data necessary to provide and maintain the Service. This may include:

a. Contact Information

• Email address (provided by you for message forwarding and communication)
• Assigned phone number (provided by Petitext)

b. Message Data

• Text and multimedia message content transmitted through the Service
• Metadata (sender, recipient, timestamps, delivery status)

c. Payment Information

• Processed securely through our third-party payment provider (we do not store full credit card details on our servers)

Technical Information

• IP address, browser type, and device data collected automatically for security and performance monitoring

We use your information to:

• Deliver SMS ↔ Email message forwarding as requested;
• Communicate service updates and billing notices;
• Maintain carrier compliance (A2P 10DLC requirements, STOP/HELP management);
• Detect, prevent, and investigate abuse or fraudulent use of the Service;
• Improve the reliability and performance of Petitext.

We do not sell or rent your personal data to third parties.

Petitext transmits message data securely through telecom and email networks.

Message logs are retained only as needed to:

• Ensure successful delivery;
• Troubleshoot delivery issues;
• Comply with carrier or legal requirements.

All message content is encrypted in transit and stored securely for a limited time before automatic deletion.

We may share limited data with:

• Telecommunications providers (for SMS/MMS delivery);
• Email providers (for message forwarding);
• Payment processors (for billing);
• Regulatory or law enforcement authorities, only when required by applicable law.

We do not share or sell personal data for marketing or advertising purposes.

Petitext retains:

• Message logs for operational and troubleshooting purposes (typically 30-90 days);
• Billing records as required by tax and accounting regulations;
• User email and assigned number as long as the Service is active.

When you discontinue use, personal data is deleted or anonymized within a reasonable timeframe, unless required by law to retain.

Petitext may use basic cookies or analytics tools to:

• Maintain session integrity;
• Monitor service performance;
• Detect fraudulent activity.

We do not use tracking cookies for advertising or profiling.

Your provided email address is the primary communication channel for:

• Message forwarding;
• Support and service updates;
• Billing and transactional notices.

You may opt out of non-essential communications, but operational messages (e.g., billing or delivery updates) are required for service continuity.

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, or misuse.

This includes encryption, access control, and secure data hosting on reputable cloud infrastructure.

However, no internet or telecom system is fully secure. By using Petitext, you acknowledge and accept this inherent risk.

Petitext may process and store data in Canada, the United States, or other regions where our service providers operate.

We ensure all data transfers comply with applicable Canadian and U.S. privacy laws.

Petitext is not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors.

If you believe a minor is using our service, please contact us for prompt removal.

Depending on your location, you may have rights to:

• Access a copy of your personal data;
• Request correction or deletion of your information;
• Withdraw consent or object to processing.

You may exercise these rights by contacting privacy@corporate.petitext.com.

We may require identity verification before fulfilling your request.

We may update this Privacy Policy periodically.

The latest version will always be posted at https://petitext.com/privacy-policy with an updated "Effective Date."

Continued use of Petitext after any changes constitutes your acceptance of the revised policy.

For privacy inquiries or data access requests, contact:

Email: privacy@corporate.petitext.com

Follows PIPEDA (Canada) and A2P 10DLC carrier expectations

Transparent about message forwarding and storage

Declares limited data usage and retention periods

No cookies, marketing, or profiling beyond operational needs